Support
Most things are quicker through the form. If yours is not one of them, write to us and a person will answer.
Writing to us
Email support@scraipt.ai and tell us what is going on. There is no ticket number and no form to fill in first.
If you are writing about a request you have already sent, say roughly when you sent it and what it was about. We do not need a reference; we need enough to find it.
What you get back
An answer within 24 hours, from somebody who has read what you wrote. That holds whether the answer is yes, no, or a question.
If we cannot help with something, we say so rather than leaving it. A request left with no reply is a worse answer than no.
What we cannot do
We do not run or host what we build. Putting a finished thing on your own systems is a separate job and is quoted separately.
We cannot promise a date. Our juniors build these while they are learning, so if you have a deadline, tell us and we will say honestly whether we can make it.